Welcome to our Frequently Asked Questions section, where we aim to provide clear and concise answers to your most common queries!
General & Ordering
General information, as well as guidance on how to place an order and register on our website, ensuring a seamless shopping experience from start to finish.
How do I order?
Step 1
Browse
Explore our extensive selection of herbal strains, concentrates, and accessories with ease. Simply click on the items you’re interested in to add them to your cart.
Step 2
Sign Up
Signing up with The Potillery is fast and straightforward. With your account, you can swiftly proceed to checkout, make payments, and keep tabs on your orders.
Step 3
Payment
Just follow the easy steps to make your payment at checkout. After your payment is confirmed, you can track your order via your account on our website.
Who is eligible to purchase from The Potillery?
Only individuals aged 19 and above residing in Canada are authorized to order products from our website. No exceptions will be made to this policy.
How do I become a member?
Joining us is hassle-free and without cost. Simply confirm you are 19 or older and a resident of Canada to sign up for free!
Are you open on Statutory Holidays?
Yes! We are open 364 days a year. We are closed Christmas Day. but otherwise we are OPEN year round.
Payments & Fees
Essential information regarding accepted payment methods and associated fees for your transactions.
What payment methods do you accept?
On our website, we accept E-Transfer and you can call us if you’d prefer to pay with a credit card. Please adhere to the provided checkout instructions.
Refunds & Exchanges
Purchases of consumable items are final; we do not offer refunds or exchanges. Should your package go missing in transit, we will resend the product.
Shipping / Canada Post
Detailed information on shipping timelines and policies regarding late deliveries and package tracking, and comprehensive guidance to assist with your delivery expectations.
Yes! If you spend $200 or more on your order and you reside within the deliverability area, you will be eligible for FREE local delivery! Just choose “FREE Shipping” as your delivery method at checkout. Check to see if your address is within the deliverability area.
How long will I have to wait for my package to be delivered?
Delivery times across Canada vary. We dispatch all items through Canada Post.
Do you ship outside of Canada?
We do not offer shipping outside of Canada.
My package hasn't arrived yet, what can I do?
If your package does not arrive as scheduled, please reach out to us via email at info@thepotillery.com
My tracking number isn't working, can you help?
If your tracking number isn’t working, please reach out to us via email at info@thepotillery.com
